FAQ
Shipping
How long will it take to get my order?
Please allow 2-3 days for the parcel to reach you after the parcel has left our warehouse.
The shipping time varies depending on the country you are ordering from.
Are all products currently in the warehouse?
Yes, every product is available immediately.
Will I receive a shipping notification?
Yes, you will receive a shipping notification email with an invoice and a tracking number to track your order.
Returns & Refunds
Can I return my order?
It is possible to return a product, if needed.
Please note, all items must be returned new, unused and with all original packaging and tags attached within 14 days of order receipt.
Size changes are possible if the required size is still in stock.
How can I return my order?
What are the costs for a return?
- If you order from Germany we will deduct €6,00 from your refund amount for the return label & processing fees.
- If you are within the EU, the return shipping costs may vary and could exceed €6
- If you are not from Germany, you must return the goods at your own expense. Costs resulting from the return shipment, such as customs duties, etc., will be deducted from the refund amount.
